Frequently Asked Questions | Webshop

Find answers to the questions we're asked most frequently

General information about Junckers solid hardwood floors

Yes, you can visit our showroom in Clerkenwell, London to see the floors in real life. 

Please make an appointment by emailing us:

Junckers showroom, 45-49 Leather Lane, London EC1N 7TJ

You can also order a free sample of any of the floors you are interested in.

Yes. Standard delivery to the United KIngdom is £250.

Yes, Junckers' flooring is suitable for use with underfloor heating. In fact, our floors have been used successfully with all major underfloor heating systems for many decades. The reason why our solid hardwood floors work so well with underfloor heating is that the floorboards have a consitent and uniformly low moisture content and they can be fitted with our mechanical clip system which works very well over underfloor heating. We always recommend that your underfloor heating contractor reviews our technical documents.

We always recommend talking to us about how to install your Junckers floor once you've made your selection. We are happy to help and give advice, no matter the size of your project.

We can organise an approved flooring specialist to install your floor, please contact us directly to enquire

We are happy to talk to your installer about best practice for installing a Junckers floor.

Please see our Installation guidelines which are important for your builder and installer to ‘sign off’ on prior to installing your floor.

An engineered floorboard is most often a product combined of several materials; A wooden top layer, a lamella core and a backing layer. 

A solid wooden floor is, as the name indicates, a floorboard made of 100% solid wood. 

There are many differences between these two types of flooring, but one of them is the fact that a solid wood floor can be sanded multiple times, which is not the case with an engineered floor. This means floor can be refurbished and refinished to as new condition new several times over many decades, a truly long-lasting flooring solution.

Webshop specific information

The special offers in our webshop may not be available from our distributors due to the specialist nature of the individual product, for example, its colour or dimensions. You can order a free sample from us.

Our core product range and some special products are available through our network of distributors.

No. Not all our distributors will be participating in all stock offers so make sure to check with them before you travel.

See “where to buy”.

All special offer promotions can be shipped directly from Denmark to your home.

Yes. Standard delivery to the United Kingdom is £250.

The price of our floors can be reduced for any of the following reasons, none of which have anything to do with quality.

  • Sometimes we have left over stock from large, specialist commercial projects that have been made to order and is no longer needed because the projects have been completed.
  • As part of our flooring production, we buy raw material in many different dimensions. Not all material can be made to suit our standard product programme. In order to utilise all the raw wood we source, we also make flooring with resized stave lengths, board widths and thicknesses.
  • Floors that have been sanded once and then re-treated. We sometimes sand floors and re-treat them if the surface has been superficially damaged. By sanding and refinishing, the floorboards revert to perfect condition.

We make sure to use 100% of the forested timber. Junckers’ residual wood (sawdust, wood chips, saw-cut log ends and other residual wood from the production) is supplied to a wood-fired power plant, which in turn supplies electricity to Junckers as well as the Danish national grid. 

At Junckers, we pride ourselves on the continuity of supply of our products. In most cases, our central product range will always be available. However, some specialist items may not be available in the same dimension or at the same price at a future date.

Sales and delivery terms

If you are purchasing through one of our participating distributors you will arrange delivery with them directly.

If you are purchasing from Junckers webshop the delivery will be through a third party courier called DSV. The deliveries will be kerb side to the agreed address and pre-arranged via email and/or telephone for delivery in the morning (9am – 1pm) or afternoon (12 – 4pm) on a specific date. It is very important you are there to receive the goods and have the manpower in place to take the goods inside, making sure they are kept dry at all times.

Standard cost for delivery is £250.

Any additional delivery requirements may incur further costs and will be quoted on an order by order basis.

It is important to inspect all your goods as they are being delivered. The DSV delivery driver will ask you to sign a POD (Proof of Delivery) document to record he has delivered the goods into your care in good condition. Please check your goods against the quantities of your sales order, making sure none of the packs are damaged, missing or wet.

If something is damaged or incorrect it is important to make note of the issue on the POD document next to where you add your signature, e.g., '1 pack damaged'.

Junckers will take control of the issue from this point and rectify your order.

If the goods are damaged or missing and there is no information on the POD to support this, it will be difficult to determine when and where the problem occured. In this case, liability for the damage lies with the customer.

We accept most major payment methods:

  • Credit card – Mastercard / VISA
  • iDeal
  • PayPal
  • Klarna Pay Later
  • SOFORT Banking
  • Bancontact
  • Bank transfer

You should receive a confirmation receipt within 24 hours of paying for you order.

You will receive a detailed sales order confirmation once our customer service team has had confirmation from production on the leadtime of the goods.

If you have any issues in relation to your order, please contact

All goods once manufactured and packed leave Denmark on a Thursday and will be delivered in the UK by the following Friday.

You will receive an email from Junckers stating the date and time slot of your delivery.

If there are any issues with goods in transit, e.g., ferry delays, we will contact you to rearrange your delivery slot at least two days in advance.

It is important you are at home to take receipt of your goods. Please take the time to check your delivery against your sales order as once the driver has left, the goods are your responsibility.

Standard delivery charges:

  • United Kingdom: £250

The special offers in the webshop only apply to people living in the United Kingdom. We apologise for any inconvenience.

The Customer is legally bound to purchase the Supplies comprised in the Contract and no return will be accepted without the Company’s prior consent in writing.

Upon delivery of your order, you have 14 calendar days to decide if you are satisfied with your purchase and would like to keep your product.

Please ship your return no later than 14 days after you have received your order. The goods must be returned in the same condition and quantity as delivered. The right to return the goods lapses if you use the item in a way that impairs the sales value.

Costs for the return is carried out by yourself.

If you would like to make use of your right to return your order, please email  or give us a ring on tel. 01376 534700 where we can guide you through the process.

Once we have received the returned goods and checked they meet the conditions for the right of withdrawal to be used, the full purchase price will be refunded to you via the same payment method used for the purchase, a process which can take up to seven working days.

If we believe the conditions are not met, we shall contact you with a reason.

Please always enclose a copy of the invoice and a copy of any prior correspondence, etc. NB: We do not accept packages sent by courier cash on delivery.

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